Through implementation, training and support, we ensure our customers maximize the benefits of the Enablon platform and solutions.
Building relationships and understanding to enhance the customer experience
Enablon’s methodology is designed to give you early, behind-the-scenes insight into our systems and solutions. This enables you to map your requirements onto our products and adapt your processes to fit, minimizing the need for customization. Working in close partnership with you, we draw on our experience and knowledge to provide expert consultancy, helping you streamline and simplify your systems and achieve long-term process improvement.
With the trend towards Software as a Service (SaaS), our implementation process focuses on helping you understand and derive lasting value from our products.
We have created a comprehensive and interactive training program, with many formats from onsite classroom training to videos and e-learning to help you manage change and achieve your objectives.
We provide flexible support in line with your business needs and operational context, with 24/7 live customer support. Contact us to know more about our support offers.
Insight, access and agility: our implementation process
With 20 years of software implementation experience, we help customers get up and running quickly – sometimes in a matter of weeks. But speed is always balanced with insight and best practices: through early exposure to our products and solutions, we ensure you fully understand how a product is designed and configured before it is implemented. This enables you to adapt your processes and architecture accordingly, minimizing complexity and maximizing value as you onboard our software solutions.
End-user knowledge and autonomy with training
Our training program covers the A-Z of training needs, with a variety of learning programs and formats that are adapted to the right audience. Designed to support deployment, user adoption, and sustainment, our training goes beyond technicalities to make sure you and your team get the most out of the system. This includes best practices on organizational decisions leading to process change and realignment. We provide learning materials (videos, documents, job aids) to promote training internally, an e-learning platform, as well as live administration and train-the-trainer courses to ensure longevity of your project and autonomy of your users.
Working with you, every step of the way
We provide a wide range of support offers to our customers. Our support offering is adaptable and flexible depending entirely upon your needs. We can also provide a dedicated point of contact to ensure we build a precise understanding of your business context and requirements. A round-the-clock support option to our customers, with 24/7 live customer support, available anywhere in the world.