Safetip #70: Evaluate Contractors After Work Has Been Completed

March 15, 2017
By Jean-Grégoire Manoukian

This week’s Safetip is about contractor safety and conducting a formal post-work evaluation of contractors. A research paper by the Campbell Institute at the National Safety Council includes best practices of 14 world-class organizations in EHS around the management of contractor and supplier safety. The paper also highlights the challenge of evaluating contractors after work has been completed.

Consider Post-Job Evaluations or Specific Guidelines for Requalification

According to the Campbell Institute’s white paper, many research participants lack an evaluation of contractors after the work has been completed. This challenge is shared by a majority of participants, but some mentioned a post-job evaluation or specific guidelines for contractor requalification. Here are practices from these research participants:

  • Results of a post-work evaluation are taken into consideration when a contractor bids on future jobs.
  • Safety Performance Assessments of all suppliers are performed once a year or near the end of a contract period.
  • Post-job performance assessments take into account safety, customer service, and the quality of the finished work.
  • A Safety and Operating Inspection is completed for every process change, enhancement or facility improvement that is not part of routine maintenance work. This in turn serves as a post-job evaluation.
  • Periodic Performance Reviews capture an evaluation of contractor performance after a job has been completed.
  • Incidents associated to a contractor are recorded and the information is saved for future use.

Incorporate Post-Work Evaluative Methods into Contractor Guidelines

According to the white paper, research participants wish to incorporate more post-work evaluative methods into contractor guidelines because so much effort is placed into the vetting process for contractors that a sufficient evaluation stage is needed to determine if the work was done correctly and safely. A few participants mentioned some sort of process to determine the effectiveness of contractor work. One participant looks at the number of claims from contractors as a measure if the work was performed safely, while another reviews a contractor’s measurement of the effectiveness of safety orientation and training. The effectiveness measures include testing, observations and injury rates. A third participant performs an internal evaluation where it asks if contractor reports were turned in, if contractor safety plans were reviewed, and if at-risk behaviors were immediately addressed.

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