Top 5 Blog Posts from 2016
To close the year, we highlight for you the top five posts that deserve a second look, based on reactions from readers and Social Media. You can access each of them by clicking on the titles.
Customer satisfaction is a leading indicator to measure customer loyalty and future revenue, which makes it a critical KPI for any successful business. But what does it mean to satisfy or delight a customer? What should one do to reach delight? To help answer these questions, Joe Kreitzer, global head of the Center of Excellence at Enablon, tells a true story that teaches us a lot about customer delight. Anyone who works with a customer that they want to delight should remember the “Flashlight Story”, and how it shows us that the appropriate personal solution must be identified. Read more
In 2015 the United Nations adopted a new and ambitious set of 17 global development goals: the Sustainable Development Goals (SDGs). These goals aim to cover the most critical global issues requiring immediate action. Companies can use the structured SDG framework (with dozens of targets) as inspiration to extract environmental, social and governance (ESG) indicators to be measured, monitored, and reported on. Using enterprise-class software to manage data and make smarter business decisions can help to attain many social and environmental goals, including key SDG targets. Read more
A black swan is an event or occurrence that deviates beyond what is normally expected of a situation and is extremely difficult to predict. The concept of a Black Swan event is increasingly being used in the domain of operational risk to refer to unexpected events with a low probability of occurrence, but with severe impacts when they occur. Since Black Swan events are random and unexpected, they are almost impossible to anticipate, and thus to prepare for. But while nobody can anticipate Black Swan events, organizations can take steps to minimize their impacts. Read more
Many leading organizations select and implement an EHS software system to better handle regulations needed to comply with, streamline EHS data management, leverage predictive analytics to improve EHS performance, or for other compelling reasons. If your organization wants to embark on a similar journey, it is important to realize that the purchase of an EHS software solution should not be taken lightly. A thorough, complete and structured process is needed for a successful selection of an EHS software system, which results in three long-term benefits. Read moreSPF interview series post by Anna Clark, who also moderated the discussion, summarizes the key takeaways from the keynote panel. Read more
We look forward to publishing many new posts in 2017 on the topics that matter the most to you. If you haven’t done so yet, be sure to subscribe to our blog to get notified whenever a new post is published.
Have a great 2017. See you next year!
To learn more about EHS, Sustainability and Risk trends, we encourage you to read the NAEM 2016 Trends Report: Planning for a Sustainable Future, which presents the ideas and issues that will shape EHS and Sustainability Management.