Safetip #59: Positive Reinforcement for Safe Behaviors
Identify and Communicate Key Behaviors
As part of a Behavior-Based Safety (BBS) process, observational data is collected and analyzed to reduce at-risk behaviors that can lead to incidents. The Construction Owners Association of Alberta (COAA) has published a best practice for BBS that includes steps to implement a BBS program. The first step of COAA’s BBS implementation process is to identify the behaviors needed to achieve the desired safety performance (e.g. reducing near misses by a certain percentage). The second step consists of communicating the behaviors identified in step 1 to all workers. Once the first two steps are completed, the third step can be initiated: observing the workforce and recording safe and unsafe behaviors.
Look for Safe Behaviors Also, Not Just Unsafe Ones
COAA’s best practice for BBS makes a great point that organizations often overlook: It’s too easy, and it’s even part of human nature, to look only for unsafe and wrong behaviors. The primary objective of observers should be to look for behaviors being performed safely. A BBS process will give better results if more importance is given to recognizing and rewarding workers when they perform behaviors safely, COAA says.
When observers complete their observations, they should provide positive reinforcement and feedback to workers for having successfully performed the required behaviors. Additional positive reinforcement can also be provided in the form of recognition or a reward. Examples of rewards include points that can be used towards the purchase of items, participation in draws for prizes, etc.
According to COAA, providing positive reinforcement to workers when safe behaviors are observed is an important part of improving the overall behavior performance of a work group. Positive reinforcement should be given each and every time safe behaviors are observed.
Best-in-Class organizations realize that ingraining safety into the culture of the company is not only a compliance measure, but also provides tangible operational benefits. Download Aberdeen’s “Managing Safety to Promote Operational Excellence” report and learn more.